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PATIENT INFORMATION

Complaints procedure.

Smile2life aims to acknowledge concerns, investigate them fairly and provide a clear written response.

How to raise a concern

  1. Contact the service first. Call +44 7597 896395 or use the contact page and ask for the complaints lead. Explain what happened, what outcome you are seeking and how you would like to be contacted.
  2. Acknowledgement and review. The team will confirm who is handling the complaint and explain the expected response timeframe. Clinical complaints are reviewed separately from routine website enquiries where appropriate.
  3. Written response. You will receive a response explaining the review, outcome and any proposed next step.

If private dental treatment remains unresolved

The Dental Complaints Service offers free and impartial support for complaints about private dentistry in the UK.

General Dental Council

The GDC regulates dental professionals. It does not resolve ordinary service complaints, but publishes standards and information about raising serious fitness-to-practise concerns. Visit gdc-uk.org/contact-us.